Wrong Product TF Approved

Customers will call about the order specifically with the arrangement and will complaint for wrong product. During holidays/ramp if the customer choose a codified arrangement and if we cannot find the shop who will do the arrangement the system will send an email to the customer and if the customer cant confirm immediately the system approved substitution for the arrangement.

Customer: "I'm calling because I saw the flowers. It's horrible. It's completely different from what I ordered in the website. "

Agent's Response: "I sincerely apologize if you received a completely different arangement. Let me go ahead and help you with your concern. "

Check the order. Read the notes carefully. Since it is holiday most probably it is about the selection that was changed by the system.

Agent's Response: "Can you describe further what kind of arrangement you received so that I could notate here in my end?

Customer: "It was in a clear vase with mixed flowers. It is very different and I am disappointed. It was some red and yellow flowers and a lot of fillers. "

Then check the difference between the original arrangement and the description of the customer . If the color scheme is not followed then we can file a complaint #42 Wrong Product TF Approved.

Agent's Response: "As I check here we actually sent you an email that the selection you choose is not available and we don’t want any delay for the delivery that’s why the system changed your arrangement and I do apologize if it was not similar to what you've ordered. Let me fixed your concern by processing a 30% credit refund back to your account. "

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